SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topandwrap.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For a third of the port. More and more. Thanks!
Ordered on 04.02.2020, Delivered in Bulgaria on 25.02.2020. Fast delivery. Delivery matches the order. Good transport package.Thank the store for the gift - magnetic refrigerator sticker. At the earliest opportunity I will compare the result of the instrument with a measurement in a laboratory and leave a further comment. Good product. I'm happy with the purchase. Proper Dealer - I recommend it.
I believe it could help me monitor my diabetes control. Thank you store.
as advertised the item. seam a good quality product. still I need to test it
Excellent device for determining the level of cholesterol and urea in the blood. As I do not use glucometer, because. Already there is a previously purchased glucometer. The contents of the parcel were packed in a cardboard box, which was deformed during delivery, but the safety of the contents this fact did not affect.
The box is wrinkled, but everything inside is intact. It came in 6 days, all on the list. There are no manuals on the Russian, so I do not know how to configure the menu to show in mmol. With pradovych did not communicate, but the parcel was tracked, it was still necessary to immediately boil 2 batteries of little AA. if you install the menu, everything seems still satisfied. I want to check the testimony with another device, the result will be posted later.
All okay, thanks to the store, the order came quickly, the delivery was tracked!!
Wholesale's very fast, thanks scrub Lead Test pre-scrub abreast use fit M L, thanks
Excellent product all reading shown I want e mail with regarding product immediately company response and very quickly arrived product my daughter DR Binsy very much like this product iam very satisfied about product iam heartly congrats to the store.